The Process
When you call us, you need information and/or guidance immediately. You may have an emergency; we start as soon as you call. We obtain all the information needed to swiftly find the right solution for your problem.
We start our process with a 30-minute telephone consultation.
This allows us to first gain an understanding of your family and listen to the concerns of family members about their loved one and the situation.
We then have an interactive, thorough discussion where we ask questions regarding history of the situation, issues of importance, stress levels, priorities, expectations, family involvement and interaction, individual and family activities, time constraints, geographical considerations and overall needs.
This information provides the baseline of knowledge from which we then use our flexible service offerings to create a tailored ‘Service Profile‘ that meets the needs of the family; whether it’s daily, weekly, monthly or even just an annual audit or overall organization of affairs
